Access Statement for Priory Hill Limited

Priory Hill and Nutts Farm Access Statement

Priory Hill Holiday Parks offer chalets & caravan holiday homes for sale. Our chalets & caravans are private use only. The parks are all situated on level ground leading from the sea inland & therefore give accessibility to all.

We offer a variety of touring pitches, most of which have both electrical hook up points at wheelchair level with parking space alongside. Our toilets are disabled friendly & the shower room can be provided for the exclusive use of the disabled person by arrangement. Please state your requirements when enquiring/booking. The touring park is as nature intended a predominantly grassed area & customers should note that this could cause a potential hazard during inclement weather. If you require a pitch nearer to a pathway please mention this point on booking. There is a drop off point immediately outside the park reception area for vehicles. Whilst there is a single low step into either reception office to combat inclement weather all members of staff are trained to attend to customers by the door or we can deal with enquiries within the clubhouse area. All other facilities are wheelchair friendly with wide doors & easy access points. While the park does not have an induction loop at reception, all of our reception staff have been trained to assist people who are audibly impaired. Furthermore, we have written guidance for all hard of hearing/deaf guests covering everything they need - from registration requirements to paying for your stay.

Customer safety is of particular importance within our parks & a 10 mph speed limit has always been in force with clearly marked speed ramps at strategic locations. These speed bumps are graduated in order that wheelchairs can negotiate them easily.

Disabled guests can be transported to & from their chalet/caravan by our on site electric buggy which can be booked in advance & there are drop off facilities outside the clubhouse for those having their own transport. Staff are available to park registered disabled vehicles in our secure parking area if required.

Access to our clubhouse is wheelchair friendly as all floors are on one level. Extra wide doors that open in both directions have been installed at the main entrance & other strategic points within the main clubhouse. Staff have been trained to attend wheelchair users at the bar & will assist in taking drinks or food to the customers table if so required. Disabled friendly tables for wheelchair bound patrons are located in strategic points throughout the entertainment complex & these can be made available by prior arrangement. In 2006 extensive building works were undertaken within the main complex for the provision of a specific disabled w.c. created using current Swale Borough Council guidelines The Fire Alarm in the club turns off the sound system and the lights are turned on to maximum. Notice is given by the staff to evacuate the building & physical assistance will be administered should it be required.

Assistance can be given where possible to customers in to our swimming pool, which is heated & indoor. There are gently graduated steps into the swimming area, seating within the pool & a shallow area for those with mobility disabilities. A lifeguard is on duty at most times & the pool can be reserved after hours should it be so desired. This facility is available upon request. There are signs at strategic points around the pool area advising of the water depth.

There is a regular bus service from the edge of the park. The bus station is adjacent to the main railway station at Sheerness with its onward links to London. Further information for disabled persons regarding bus & train facilities can be obtained from the relevant companies. Many taxi companies operate on the Island and are equipped to cope with most disabilities.

The park has a shop, which provides basic everyday goods, & the local branch of our major supermarket will deliver to the park for a nominal charge. Telephone numbers are available at main reception for this service.

The colour scheme within the club has been chosen to provide a noticeable contrast between floors, the bar areas, walls & doorways. There is emergency lighting at all access doorways. Easily accessible w.c. facilities for men & women are located at the entrance and at the swimming pool areas of the club. A specific wheelchair friendly facility has been provided between the bar and swimming pool. Please enquire for further information or help.

Assistance dogs are more than welcome on the parks & there is an adjacent area for dogs to roam in order to exercise.

Whilst there is no 24 hour service available on the park our reception/office is open daily from 10.00am until 6.00pm. Additional attention is also available during the bar opening hours with at least one manager on duty at all times to ensure guests obtain the best possible service. All managers carry mobile telephones of which contact numbers are freely available therefore providing virtual 24-hour coverage in emergencies.

Our staff would be pleased to discuss your personal requirements with you. Staff have also been trained in accessibility awareness & we aim to provide a most comprehensive service from a gas bottle change over to escorted awareness trips of the locality. Should you require assistance at any time during your visit or stay, do not hesitate to speak to any of our staff who will guide you to the appropriate customer service representative.

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